Privacy Policy

1.1 Information You Provide Directly

• Account Information: Full name, email address, phone number, location, professional profile data
• Career-Related Content: Resumes, cover letters, job descriptions, career goals, preferred technologies
• Interview Data: Interview responses, voice recordings, transcripts, feedback and scores
• Payment Information: Payment details processed through our secure payment processor, billing address, subscription history
• Communication Data: Support tickets, feedback submissions, user preferences

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, click patterns, device information, IP address
• Performance Data: Error logs, API response times, feature usage statistics
• Analytics Data: User engagement metrics, feature adoption rates, conversion data

1.3 Information from Third-Party Services

• Authentication Providers: Third-party authentication services (name, email, profile picture)
• AI Service Providers: AI-processed content for resume analysis and content generation
• Payment Processors: Payment status, subscription details, transaction history from our payment provider

2.1 Service Delivery

• Provide and maintain the Preciprocal platform
• Process and analyze resumes using AI
• Generate personalized interview questions and cover letters
• Develop customized study plans
• Enable voice-powered interview simulations
• Match resumes with job descriptions

2.2 Account Management

• Create and manage user accounts
• Authenticate users and maintain security
• Process subscription payments through secure payment providers
• Send transactional emails and notifications
• Provide customer support

2.3 Service Improvement

• Analyze usage patterns to improve features
• Develop new features and functionality
• Train and improve AI models using anonymized data
• Conduct quality assurance testing
• Optimize platform performance

2.4 Communication

• Send service updates and announcements
• Provide customer support responses
• Request feedback on user experience
• Send promotional content with consent
• Deliver beta testing invitations

3.1 Service Providers

• Infrastructure: Cloud hosting providers, database services, authentication services, and file storage providers
• AI and Analysis: Third-party AI services for resume analysis, content generation, and voice interview processing
• Payment Processing: Secure payment processors that handle all payment card information per PCI-DSS standards
• Communication: Professional email service providers and email delivery services
• Analytics: Usage analytics and performance monitoring services

3.2 Legal Requirements

• Comply with legal obligations, court orders, or subpoenas
• Enforce our Terms of Service
• Protect rights, property, or safety of Preciprocal and users
• Respond to government or regulatory requests
• Prevent fraud and security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email of any such change in ownership.

3.4 Aggregated Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably identify you for research, analytics, and demonstration purposes.

4.1 AI Model Processing

Your content is processed by third-party AI services to analyze resume quality and ATS compatibility, generate interview questions, create cover letters, provide career guidance, simulate recruiter perspectives, and match skills with job requirements.

4.2 AI Training and Improvement

• We may use anonymized, de-identified data to improve AI models
• Personal identifiers are removed before any training data use
• Individual users cannot be identified from training data
• You may opt out by contacting support@preciprocal.com

4.3 AI-Generated Content

AI-generated feedback is based on algorithms and may not be perfect. We do not manually review all AI outputs. Users should verify and customize AI-generated content before use.

5.1 Security Measures

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure authentication via trusted authentication providers
• Regular security audits and updates
• Access controls and authentication requirements
• Secure file storage with enterprise-grade cloud storage
• Regular backups and disaster recovery procedures

5.2 Payment Security

• All payment information processed by PCI-DSS Level 1 certified payment providers
• We do not store credit card numbers or sensitive payment data
• Payment processing uses tokenization and encryption

5.3 Account Security

Enhance your security by using strong passwords, enabling two-factor authentication when available, keeping credentials confidential, logging out of shared devices, and reporting suspicious activity immediately.

5.4 Limitations

No security system is impenetrable. While we use reasonable measures to protect your data, we cannot guarantee absolute security. You acknowledge the inherent risks of transmitting information over the internet.

6.1 Active Accounts

• Account information: Duration of account plus 90 days
• Resume and career content: Duration of account plus 1 year
• Interview history: Duration of account plus 1 year
• Usage analytics: Anonymized after 2 years

6.2 Deleted Accounts

• Most personal data deleted within 30 days
• Backups may retain data for up to 90 days
• Anonymized analytics data may be retained indefinitely
• Legal obligations may require longer retention

7.1 Access and Portability

You have the right to access your personal information, request a copy in a portable format, and review data we've collected about you.

7.2 Correction and Update

You may correct inaccurate information, update your profile and preferences, and modify your career information and content.

7.3 Deletion

You may request deletion of your account and profile, specific content (resumes, cover letters), or interview history and recordings. Some data may be retained as required by law.

7.4 Opt-Out Rights

• Marketing communications (via unsubscribe links)
• Non-essential cookies (via browser settings)
• Certain data processing for AI training
• Analytics tracking (via account settings)

7.5 Exercising Your Rights

To exercise privacy rights, email privacy@preciprocal.com or use account settings for self-service options. We will respond within 30 days. Verification of identity may be required.

9.1 Age Requirements

Preciprocal is not intended for children under 16. We do not knowingly collect information from children under 16.

9.2 Parental Discovery

If we discover we have collected information from a child under 16, we will delete it promptly. Parents who believe their child has provided information should contact privacy@preciprocal.com.

10.1 Types of Cookies

• Essential Cookies: Session management, authentication, security, service functionality
• Analytics Cookies: Usage statistics, performance monitoring, feature adoption
• Preference Cookies: User settings, language and region, display preferences

10.2 Managing Cookies

You can control cookies through browser settings (block or delete cookies), account preferences, and third-party opt-out tools. Note: Disabling essential cookies may impact service functionality.

Your CCPA Rights

• Right to Know: Categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information (with exceptions)
• Right to Opt-Out: Opt out of sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate for exercising CCPA rights

Exercising CCPA Rights

Email privacy@preciprocal.com with "CCPA Request" in the subject line. We verify identity before processing requests. You may designate an authorized agent to make requests on your behalf.

12.1 Legal Basis for Processing

• Consent: For optional features and marketing
• Contract: To provide services you've requested
• Legitimate Interest: Service improvement and security
• Legal Obligation: Compliance with laws

12.2 GDPR Rights

• Right to access and portability
• Right to rectification
• Right to erasure (";right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

13.1 Updates

We may update this Privacy Policy to reflect changes in legal requirements, new features or services, changes in data practices, and user feedback.

13.2 Notification

We will notify you of material changes via email to your registered address, in-app notifications, and prominent notice on our website.

13.3 Continued Use

Your continued use of Preciprocal after changes constitutes acceptance of the updated Privacy Policy.